A tangible product is only one aspect of the supplier/customer relationship. The other aspect is service.
Indeed, in many business relationships, there is no physical product. The relationship is based purely on service.
Service standards are important for existing customers, potential customers, employees and management of a business. They help to define what a customer can expect and to remind management and employees of their obligations and the challenges that they face.
Managing Director of DA-Desk, Hans–Christian Mordhorst, lets us in on DA-Desk’s recipe for customer service excellence:
An interview with Hans-Christian Mordhorst by TECOM Group
DA-Desk is proud of its long-term retention of its employees who “grew up” with the company since its inception nearly 15 years ago. These DA-Desk employees, many of whom have worked their way up to senior management roles, are a testament to the fact that interacting with and servicing customers is the best way to forge a successful career in DA-Desk’s customer-centric environment.