He chats about the savings and efficiencies he’s seen with the reporting, preferential supplier agreements, checking of applicable discounts, and DA checks.
Giuseppe explains how DA-Desk helps him every day, “I know that DA-Desk teams are specialised – so for d’Amico we have our own dedicated DA-Desk team working for us on DAs, reports, amongst others – which saves us a lot of money.”
Lasse Holm Jensen, Head Of Operations at Ashley Group
DA-Desk has been a great benefit to us; its easy-to-use platform has streamlined our PDA/FDA process and ensures that we don’t miss any port calls, payments or old FDAs.
Previously we would check all vouchers manually, but automating the process has alleviated a lot of pressure from our operations and finance team.
They’re quick to help, and their online chat is excellent for quickly resolving small queries. Our dedicated account manager is always happy to help, too!
Our partnership with Marcura has played a key role in our digital journey, and we are delighted to see that it is generating positive results not only financially, but also in terms of improving internal controls and compliance!
David Gooding, Director Compliance, Risk and Business Process at G2 Ocean.
We are proud to share a few of our customers’ comments from the recent survey.
DA-Desk is a fantastic invention and a gift to the industry.
It has revolutionised how we work.
We looked into the competition, but everyone had the perception that the competitors are just cheap knocks-offs of DA-Desk so why not go with the original one.
DA-Desk software is user-friendly and has logical UI/UX. It is quite easy to find information, search for prior DA’s, and compare them.
Excellent solution that I would gladly suggest.
The DA-Desk platform is relatively easy to navigate.
There aren’t any complications.
It’s simple to use!
24/7 chat messaging is the most assisting and helpful.
It is like having somebody next to you to assist you all the time.
Reliable service available 24 hours a day, 7 days a week.
PDAs are thoroughly examined.
Customer service is diligent and has excellent response time, with a helpful and readily available team.
Very happy regarding the performance of the entire team assisting us with all requirements and the same with the chat support.
Let’s continue this way!!
The DA-Desk team is very diligent in getting things done quickly and are an outstanding help for the operations and accounting.
Exceptionally accurate and helpful, easy to use, quick and efficient; comprehensive in checking and verifying.
Great customer support and ease of use.
Excellent overview, simple to use, practically all agents are registered and prompt responses to inquiries.
Platform integrations save a lot of time.
Outstanding system, easy to work with and very reliable.
It’s a pleasure to work with the DA-Desk platform and the support team.
I like instant chat to solve my problems.
It is fast and excellent response time.
It is a great platform to work with, plus super service if you have an issue, change of port, etc.
Quick response on queries about DAs.
Removes untold amounts of financial checking from operators, provides a thorough verification of invoices before remittance.
Swift action and an extensive network make it easier to communicate.
Good customer support, speedy response and faster issues resolving.
The system is no doubt is the best in the industry.
It saved time and got a good agent database.
Very neat, and no need to switch between pages.
Outstanding customer service and chat assistance.
Extremely helpful and supportive; quick responses to questions.
We are delighted with the platform performance.
It’s important to have a company like DA-Desk that has the structures in place to assist users with compliance.
DA-Desk makes my life easier with the stringent checks they do on Agents.
Keep doing the great job that you are doing.
DA-Desk is very good at ensuring that we are compliant with sanctions and how we remit funds.
The AFC checks done in DA-Desk are an important comfort for us – it is not something we could do on our own.
DA-Desk has the resources to mitigate the risk for us.
Smooth operation of the system.
The flexibility of the system in terms of providing options to the users to easily amend and appoint.
Fast customer support response.
Good, polite service always.
Queries answered and resolved quickly.
System is very easy to use.
10 out of 10.
Robert is the Director of Commercial Operations at Ardmore Shipping and has been a DA-Desk customer for the last five years.
Robert: “Our dealings with DA-Desk are a pleasure, with their system consistently prompt and accurate”.
“DA-Desk has made our operations more efficient, saved us a considerable amount of time, and provided us with better control and insight into our financial processes.
We can complete port calls with a few clicks of the mouse. From appointing an agent to finalising the last invoices, and in the background we have all of the compliance checks and proper contracts/agreements in place and fund transfers are seamlessly managed.
One of the features of DA-Desk is its ability to provide quick and easy access to our historical shipment data. With just a few clicks, we can retrieve detailed information about what we paid for specific vessel types in particular ports. Having better cost insights has been invaluable in helping us make informed decisions for future projects.
Additionally, DA-Desk offers useful benefits like PortsDirect, where we have seen savings from storage contracts.”
Team Lead Service Coördination Deliveries
Damen Services B.V.
Port calls per year
Payments made per year
Global team members
“DA-Desk is always up-to-date with global port tariffs and with their huge database they also know which invoices are true and what can be challenged.
We see a clear difference in the quality and efficiency we can achieve and now just one person is able to manage the DAs of the entire company.”
Chief Operating Officer
“As Agents, we are satisfied with the 24/7, around-the-clock professional services offered by DA-Desk.
The Principal-Agency relationship is greatly enhanced and simplified by using DA-Desk.”
Seeven V. Pillay
The total score is based on results from recent customer satisfaction surveys, which we conduct on a regular basis and send to all DA-Desk customers.
The other three criteria are from a Simon Kucher & Partners consultant poll conducted on our behalf in 2021.
DA-Desk and Union Maritime have been working together since 2016 during periods of significant fleet growth.
We chatted with Edward Evison, Commercial Operations Manager, about what he likes most about DA-Desk and the efficiencies he’s seen since implementation.
“DA Desk is fundamental to trading our global fleet efficiently. The user interface is slick and logical to navigate. Furthermore, the system integrates well with our other digital maritime solutions.
“In addition to the digital wins offered by the platform, DA Desk’s dedicated support team are available 365 days a year to support our business requirements.
“The system neatly packages up re-billable items along with the supporting documents making the claims issuance process easier. The more effective this process is, the faster we are able to recover recoverable items.
“Of course, the fact that the DA-Desk system handles everything in between agency nomination and FDA approval reduces associated workloads for our in-house staff drastically.”
Commercial Operations Manager
Marc Radulovic from Eagle Bulk Shipping kindly agreed to chat to DA-Desk.
Eagle has been a customer of DA-Desk for many years. They operate a fleet of 57 vessels making 1,560 port calls a year.
Marc: “We know that Marcura is a market leader in technology and also in the processing of disbursement accounts.”
The compliance element is a major benefit to us. Presently, compliance is crucial, and we rely completely on DA-Desk’s scalability to conduct the required checks and action related notifications as needed. It’s very helpful.
Robert Gaina, Director of Commercial Operations, Ardmore Shipping
“DA-Desk is very good at ensuring that we remain compliant with sanctions and how we remit funds.”
Dorte Christensen, Vice President Operations & Claims, Hafnia
“The AFC checks done in DA-Desk are an important comfort for us – it is not something we could do on our own. DA-Desk has the resources to mitigate the risk for us.”
Oskar Fabricius, CFO, Ultrabulk
“It’s important to have a company like DA-Desk who have the structures in place to assist users with compliance.”
Giuseppe Oliveri, Fleet Manager at d’Amico Group