Disbursement Accounting in Shipping

Case study

Giuseppe Oliveri, Fleet Manager at d’Amico Group, chats to us about the last 17 years using DA-Desk

He chats about the savings and efficiencies he’s seen with the reporting, preferential supplier agreements, checking of applicable discounts, and DA checks.

Giuseppe explains how DA-Desk helps him every day, “I know that DA-Desk teams are specialised – so for d’Amico we have our own dedicated DA-Desk team working for us on DAs, reports, amongst others – which saves us a lot of money.”

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Lasse Holm Jensen, Head Of Operations at Ashley Group

DA-Desk has been a great benefit to us; its easy-to-use platform has streamlined our PDA/FDA process and ensures that we don’t miss any port calls, payments or old FDAs.

Previously we would check all vouchers manually, but automating the process has alleviated a lot of pressure from our operations and finance team.

They’re quick to help, and their online chat is excellent for quickly resolving small queries. Our dedicated account manager is always happy to help, too!

Customer feedback

We are proud to share a few of our customers’ comments from the recent survey.

DA-Desk is a fantastic invention and a gift to the industry.

It has revolutionised how we work.

Customer A

We looked into the competition, but everyone had the perception that the competitors are just cheap knocks-offs of DA-Desk so why not go with the original one.

Customer B

DA-Desk software is user-friendly and has logical UI/UX. It is quite easy to find information, search for prior DA’s, and compare them.

Excellent solution that I would gladly suggest.

Customer C

The DA-Desk platform is relatively easy to navigate.

There aren’t any complications.

It’s simple to use!

Customer D

24/7 chat messaging is the most assisting and helpful.

It is like having somebody next to you to assist you all the time.

Thank you

Customer E

Reliable service available 24 hours a day, 7 days a week.

PDAs are thoroughly examined.

Customer service is diligent and has excellent response time, with a helpful and readily available team.

Customer F

Very happy regarding the performance of the entire team assisting us with all requirements and the same with the chat support.

Let’s continue this way!!

Customer G

The DA-Desk team is very diligent in getting things done quickly and are an outstanding help for the operations and accounting.

Customer H

Exceptionally accurate and helpful, easy to use, quick and efficient; comprehensive in checking and verifying.

Customer I

Great customer support and ease of use.

Customer J

Excellent overview, simple to use, practically all agents are registered and prompt responses to inquiries.

Customer K

Platform integrations save a lot of time.

Customer L

Outstanding system, easy to work with and very reliable.

Customer M

It’s a pleasure to work with the DA-Desk platform and the support team.

Customer N

I like instant chat to solve my problems.

It is fast and excellent response time.

Customer O

It is a great platform to work with, plus super service if you have an issue, change of port, etc.

Customer P

Quick response on queries about DAs.

Customer Q

Removes untold amounts of financial checking from operators, provides a thorough verification of invoices before remittance.

Customer R

Swift action and an extensive network make it easier to communicate.

Customer S

Good customer support, speedy response and faster issues resolving.

User-friendly system.

Customer T

The system is no doubt is the best in the industry.

It saved time and got a good agent database.

Customer U

Very neat, and no need to switch between pages.

Customer V

Outstanding customer service and chat assistance.

Extremely helpful and supportive; quick responses to questions.

Customer W

We are delighted with the platform performance.

Customer X

It’s important to have a company like DA-Desk that has the structures in place to assist users with compliance.

DA-Desk makes my life easier with the stringent checks they do on Agents.

Keep doing the great job that you are doing.

Customer Y

DA-Desk is very good at ensuring that we are compliant with sanctions and how we remit funds.

Customer Z

The AFC checks done in DA-Desk are an important comfort for us – it is not something we could do on our own.

DA-Desk has the resources to mitigate the risk for us.

Customer AA

Smooth operation of the system.

The flexibility of the system in terms of providing options to the users to easily amend and appoint.

Fast customer support response.

User-friendly interface.

Customer BB

Good, polite service always.

Queries answered and resolved quickly.

System is very easy to use.

Customer CC

10 out of 10.

Customer DD

Case study

Ardmore’s Robert Gaina talks about DA-Desks efficiency and savings, safety checks, compliance, and VMS integration.

Robert is the Director of Commercial Operations at Ardmore Shipping and has been a DA-Desk customer for the last five years.

Robert: “Our dealings with DA-Desk are a pleasure, with their system consistently prompt and accurate”.

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Our customers

350+

Customers

200,000

Port calls per year

$10bn

Payments made per year

360

Global team members

2001

Established

Customer satisfaction rating

Data sources:

The total score is based on results from recent customer satisfaction surveys, which we conduct on a regular basis and send to all DA-Desk customers.

The other three criteria are from a Simon Kucher & Partners consultant poll conducted on our behalf in 2021.

Case study

Eagle Bulk’s Mark Radulovic talks digitalisation

Mark Radulovic from Eagle Bulk Shipping kindly agreed to chat to DA-Desk.

Eagle has been a customer of DA-Desk for many years. They operate a fleet of 57 vessels making 1,560 port calls a year.

Mark: “We know that Marcura is a market leader in technology and also in the processing of disbursement accounts.”

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Giuseppe Oliveri, Fleet Manager at d’Amico Group, chats to us about the last 17 years using DA-Desk

Customer feedback

Ardmore’s Robert Gaina talks about DA-Desks efficiency and savings, safety checks, compliance, and VMS integration.

Our customers

350+

200,000

$10bn

360

2001

Customer satisfaction rating

Eagle Bulk’s Mark Radulovic talks digitalisation

Walter from Seatrade: “We moved from piles of paper to DA-Desk”

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