Case study
Giuseppe Oliveri, Fleet Manager at d’Amico Group, chats to us about the last 17 years using DA-Desk
He chats about the savings and efficiencies he’s seen with the reporting, preferential supplier agreements, checking of applicable discounts, and DA checks.
Giuseppe explains how DA-Desk helps him every day, “I know that DA-Desk teams are specialised – so for d’Amico we have our own dedicated DA-Desk team working for us on DAs, reports, amongst others – which saves us a lot of money.”
Lasse Holm Jensen, Head Of Operations at Ashley Group
DA-Desk has been a great benefit to us; its easy-to-use platform has streamlined our PDA/FDA process and ensures that we don’t miss any port calls, payments or old FDAs.
Previously we would check all vouchers manually, but automating the process has alleviated a lot of pressure from our operations and finance team.
They’re quick to help, and their online chat is excellent for quickly resolving small queries. Our dedicated account manager is always happy to help, too!
Our partnership with Marcura has played a key role in our digital journey, and we are delighted to see that it is generating positive results not only financially, but also in terms of improving internal controls and compliance!
David Gooding, Director Compliance, Risk and Business Process at G2 Ocean.
Customer feedback
We are proud to share a few of our customers’ comments from the recent survey.
Case study
Ardmore’s Robert Gaina talks about DA-Desks efficiency and savings, safety checks, compliance, and VMS integration.
Robert is the Director of Commercial Operations at Ardmore Shipping and has been a DA-Desk customer for the last five years.
Robert: “Our dealings with DA-Desk are a pleasure, with their system consistently prompt and accurate”.
Our customers
350+
Customers
200,000
Port calls per year
$12bn
Payments made per year
360
Global team members
2001
Established
Customer satisfaction rating
Data sources:
The total score is based on results from recent customer satisfaction surveys, which we conduct on a regular basis and send to all DA-Desk customers.
The other three criteria are from a Simon Kucher & Partners consultant poll conducted on our behalf in 2021.
Our customers matter most
“DA-Desk is always up-to-date with global port tariffs and with their huge database they also know which invoices are true and what can be challenged.
We see a clear difference in the quality and efficiency we can achieve and now just one person is able to manage the DAs of the entire company.”
Manish Jain
Chief Operating Officer
“As Agents, we are satisfied with the 24/7, around-the-clock professional services offered by DA-Desk.
The Principal-Agency relationship is greatly enhanced and simplified by using DA-Desk.”
Seeven V. Pillay
Chief Manager
Case study
Eagle Bulk’s Mark Radulovic talks digitalisation
Mark Radulovic from Eagle Bulk Shipping kindly agreed to chat to DA-Desk.
Eagle has been a customer of DA-Desk for many years. They operate a fleet of 57 vessels making 1,560 port calls a year.
Mark: “We know that Marcura is a market leader in technology and also in the processing of disbursement accounts.”
Our customers rely on us for compliance
The compliance element is a major benefit to us. Presently, compliance is crucial, and we rely completely on DA-Desk’s scalability to conduct the required checks and action related notifications as needed. It’s very helpful.
Robert Gaina, Director of Commercial Operations, Ardmore Shipping
“DA-Desk is very good at ensuring that we remain compliant with sanctions and how we remit funds.”
Dorte Christensen, Vice President Operations & Claims, Hafnia
“The AFC checks done in DA-Desk are an important comfort for us – it is not something we could do on our own. DA-Desk has the resources to mitigate the risk for us.”
Oskar Fabricius, CFO, Ultrabulk
“It’s important to have a company like DA-Desk who have the structures in place to assist users with compliance.”
Giuseppe Oliveri, Fleet Manager at d’Amico Group
