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27-day structured onboarding 

For all of our new users, our specialised team manages a structured 27-day process – the service level agreement currently defined is for the contract to go live in 27 days!

We work with you to set up contracts, agencies, payment accounts, automation flows, training so everything goes smoothly from day one.

Our comprehensive process includes:

  • Customer Due Diligence
  • Process mapping/information exchange
  • Configuration and system set up
  • Training
  • Hyper care support
  • Post Implementation Review

During onboarding and then for the first 4 months / 100 port calls, new customers are handled by our “Hyper Care” team. This proactive strategy ensures seamless processes during/after implementation as well as ironing out hiccups if any.

From the start, you’ll have access to 24/7 customer service, LiveChat, and a dedicated Key Account Manager.

Read our brochure on Seamless onboarding.

We’ve successfully onboarded hundred’s of our customers.

Read now

Read our brochure on Seamless onboarding.

We’ve successfully onboarded hundred’s of our customers.

Read now

  • Benefits
    • DA screening checking and validating
    • Integration to your VMS
    • Dedicated Onboarding team
    • Compliance
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DA-Desk

🚀  🚀  🚀        Read our BRAND NEW compliance report for Operations Directors…   How to reduce your maritime AFC compliance risks on your DAs      Click here >>>

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Dionysis Tzelepis

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My name is Dionysis Tzelepis, I'm the Managing Director at DA-Desk.

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