27-day structured onboarding
For all of our new users, our specialised team manages a structured 27-day process – the service level agreement currently defined is for the contract to go live in 27 days!
We work with you to set up contracts, agencies, payment accounts, automation flows, training so everything goes smoothly from day one.
Our comprehensive process includes:
- Customer Due Diligence
- Process mapping/information exchange
- Configuration and system set up
- Hyper care support
- Post Implementation Review
During onboarding and then for the first 4 months / 100 port calls, new customers are handled by our “Hyper Care” team. This proactive strategy ensures seamless processes during/after implementation as well as ironing out hiccups if any.
From the start, you’ll have access to 24/7 customer service, LiveChat, and a dedicated Key Account Manager.