A big benefit of using DA-Desk is how we run a series of checks on 100% of your PDAs and FDAs.
We spend a lot of effort screening, checking and validating your disbursement accounts – so you don’t have to.
This smart screening is achieved using a combination of technology and people expertise, including:
From agent appointment, to PDA and FDA checking, and payments – let us do the work for you.
Our smart screening does the tedious – but vital – job of checking all of your PDA and FDAs for errors, issues and cost-saving opportunities.
It is a digitalised process, combining IT tools, automation and human experts.
We do all these checks quickly, so there is a fast turnaround of DAs.
After checks, screening and validation, all errors and issues are picked up by our team at DA-Desk, and we investigate and take them up directly with your agent to resolve.
As a result of all this, you save money.
We have been doing this for many years, so we have become pretty good at this process now.
The checks are continually evolving and improving thanks to ongoing, regular feedback from our customers (and by doing root cause analysis on each error aiming to implement preventative measures).
Checking over 1,800 rules
We find issues in many FDAs and PDAs, and we investigate them all for you.
Many of these initial flags are then found to be valid, with justification given.
However, reductions/savings are secured in 4% of FDAs and 11% of PDAs.
|All DA-Desk customers - 2021|
Total value of credit notes issued for FDAs
Number of FDAs where a credit note was issued
Total value of PDA reductions
Number of PDAs where a reduction was secured
With this short demo video, we’ll show you how we can help to improve efficiency, reduce costs and enhance compliance for your DAs.
Port calls per year
Payments made per year
Global team members
We regularly survey our DA-Desk customers – here are a few of their comments.
(It’s conducted on the basis of anonymity.)
DA-Desk is a fantastic invention and a gift to the industry.
It has revolutionised how we work.
We looked into the competition, but everyone had the perception that the competitors are just cheap knock-offs of DA-Desk so why not go with the original one.
The DA-Desk platform is relatively easy to navigate.
There aren’t any complications.
It’s simple to use!
DA-Desk software is user friendly and has logical UI/UX.
It is quite easy to find information, search for prior DA’s, and compare them.
Excellent product that I would gladly suggest.
24/7 chat messaging is the most assisting and helpful.
It is like having somebody next to you to assist you all the time.
Reliable service available 24 hours a day, 7 days a week.
PDAs are thoroughly examined.
Customer service is diligent and has excellent response time, with a helpful and readily available team.
Very happy regarding the performance of the entire team assisting us with all requirements and the same with the chat support.
Let’s continue this way!!
The DA-Desk team is very diligent in getting things done quickly and are an outstanding help for the operations and accounting.
Exceptionally accurate and helpful, easy to use, quick and efficient; comprehensive in checking and verifying.
Great customer support and ease of use.
Excellent overview, simple to use, practically all agents are registered and prompt responses to inquiries.
Platform integrations save a lot of time.
Outstanding system, easy to work with and very reliable.
It’s a pleasure to work with the DA-Desk platform and the support team.
I like instant chat to solve my problems.
Fast and excellent response time.
It is a great platform to work with, plus super service if you have an issue, change of port, etc.
Quick response on queries about DAs.
Removes untold amounts of financial checking from operators, provides a thorough verification of invoices before remittance.
Swift action and an extensive network make it easier to communicate.
Good customer support, speedy response and faster issues resolving.
The system is no doubt the best in the industry.
It saved time and got a good agent database.
Very neat, and no need to switch between pages.
Outstanding customer service and chat assistance.
Extremely helpful and supportive; quick responses to questions.
We are delighted with the platform’s performance.
It’s important to have a company like DA-Desk that has the structures in place to assist users with compliance.
DA-Desk makes my life easier with the stringent checks they do on Agents.
Keep doing the great job that you are doing.
DA-Desk is very good at ensuring that we are compliant with sanctions and how we remit funds.
The AFC checks done in DA-Desk are an important comfort for us – it is not something we could do on our own.
DA-Desk has the resources to mitigate the risk for us.
Smooth operation of the system.
The flexibility of the system in terms of providing options to the users to easily amend and appoint.
Fast customer support response.
Good, polite service always.
Queries answered and resolved quickly.
System is very easy to use.
10 out of 10.